Billing, cancellation and refunds

3.Plan, billing and refunds

Handywright is $39/month. That is $39 a month for up to 10 people with 30 AI conversations a month: one flat monthly subscription, billed through Paddle as merchant of record. Deposits and invoice payments from your customers go to your own Stripe account, and we add no fee on them. Quotes and invoices carry no extra charge. The first month is free: the subscription starts with a 30-day trial, your card is taken up front and nothing is charged until the trial ends. Cancel before then and you pay nothing. The subscription renews each month until cancelled.

Paddle is the seller. The Handywright subscription is sold by Paddle (Paddle.com Market Ltd and its affiliates) as merchant of record. Paddle handles checkout, payment methods, sales tax, invoices, fraud checks, chargebacks and approved refunds under its buyer terms and refund policy. The checkout names the Paddle entity that sells to you, and Paddle calculates the taxes.

• To cancel, open Settings > Account in the app and choose Cancel plan (or write to hello@handywright.com). Cancellation takes effect at the end of the paid month: access continues until then and the plan does not renew. Cancelling does not delete your data.
• Payments are generally not refundable once a paid month has started, including renewals and unused time.
• We or Paddle may approve a refund for a duplicate charge, a billing error, access that was paid for but never activated, or a documented serious service failure that we cannot reasonably fix. To ask, write to hello@handywright.com with the account email and the Paddle receipt reference.
• Paddle’s buyer protections and any right your law gives you cannot be waived and apply as the law requires.

Card and bank payments go to your own Stripe account at Stripe's published rate; Handywright adds nothing. Payments from your customers go straight to your own Stripe account; Handywright never holds them and takes no cut. Stripe’s published US rates (stripe.com/pricing) are 2.9% + 30¢ per card payment and 0.8% (max $5) per bank payment, charged by Stripe to your own Stripe account. Details are in the payment terms. We will give notice by email or in the app before a subscription price change takes effect for your next renewal.